Publications in our Booklist are priced in GB pounds for delivery as follows:

• to UK addresses
  - by 2nd class letter/small packet service
  
  
• microfiche and CDs to addresses outside the UK
  - by air mail Printed Paper rate

• other items to addresses outside the UK
  - prices are quoted for surface mail Printed Paper rate and air mail Printed Paper rate
  

If you wish delivery by other means or at other rates please contact

Consumer Protection (Distance Selling) Regulations 2000
applicable in the United Kingdom and European Union

‘Distance Selling’ means all sales of goods and the provision of services other than face to face including transactions using the Internet, by mail order, telephone fax and advertising in magazines, newspapers and periodicals.

The ‘society’ means the ‘Berkshire Family History Society’ throughout.

A customer has the right to cancel an order for goods within 7 working days of receipt of the goods. This 7 day ‘cooling off’ period excludes Saturdays, Sundays and Bank Holidays.

Notification of intention to cancel must be received by the Society, in writing, within the cooling off period. A telephone call will not be acceptable.

‘Writing’ includes a letter sent to the society at:

or an email sent to Bookshop@BerksFHS.org.uk

On receipt of due notice, within the cooling off period, the society will refund the retail sale price of the goods if, but only if, they are returned in a re-saleable condition. The goods are to be cared for by the customer at the customer’s risk.

The cost of returning the goods must be paid for by the customer and will not be paid for by the society. The society will make payment of a refund within 30 days of receipt of the returned goods in a re-saleable condition. Refunds will be made by sterling cheque.

No refunds will be made in respect of CD’s where the customer has broken open the seal or wrapper. If the society has been asked to supply a service, for a fee, then once the request and fee for the service has been received by the society, it will start to process the request and no ‘cooling-off period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the service.

The law of England shall apply to this contract.

BerksFHSBooks is the trading name of Berkshire Family History Enterprises Ltd. (Company No. 4733795 England - Registered Office: Clarke House, 65 High Street, Egham, Surrey, TW20 9EY).

Berkshire Family History Enterprises Ltd. is a wholly owned subsidiary of Berkshire Family History Society (Registered Charity No. 283010)

Supply of Goods

We reserve the right, without explanation, to refuse to supply goods ordered. In this case any payment made will be refunded.